{"id":13768,"date":"2025-05-23T07:25:48","date_gmt":"2025-05-23T07:25:48","guid":{"rendered":"https:\/\/www.kondicnipriprava.cz\/?page_id=13768"},"modified":"2025-05-23T07:36:44","modified_gmt":"2025-05-23T07:36:44","slug":"zasady-vraceni-zbozi-a-vraceni-penez","status":"publish","type":"page","link":"https:\/\/www.kondicnipriprava.cz\/en\/zasady-vraceni-zbozi-a-vraceni-penez\/","title":{"rendered":"Z\u00e1sady vr\u00e1cen\u00ed zbo\u017e\u00ed a vr\u00e1cen\u00ed pen\u011bz"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13768\" class=\"elementor elementor-13768\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d10b32f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d10b32f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ddec59b\" data-id=\"ddec59b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7aba29e elementor-widget elementor-widget-text-editor\" data-id=\"7aba29e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<h4 style=\"text-align: center;\" data-start=\"0\" data-end=\"144\"><span style=\"color: #ffffff;\"><strong data-start=\"0\" data-end=\"40\">Z\u00c1SADY VR\u00c1CEN\u00cd ZBO\u017d\u00cd A VR\u00c1CEN\u00cd PEN\u011aZ<\/strong><\/span><br data-start=\"40\" data-end=\"43\" \/><span style=\"color: #ffffff;\"><em data-start=\"43\" data-end=\"142\">(pro n\u00e1kupy produktu HeadsUpHockey uskute\u010dn\u011bn\u00e9 na kondicnipriprava.cz\/huh, <br \/>\u00fa\u010dinn\u00e9 od 23. 5. 2025)<\/em><\/span><\/h4><hr data-start=\"146\" data-end=\"149\" \/><h3 data-start=\"151\" data-end=\"188\"><span style=\"color: #ffffff;\">1. Pr\u00e1vo na odstoupen\u00ed (30 dn\u00ed)<\/span><\/h3><p data-start=\"189\" data-end=\"302\"><span style=\"color: #ffffff;\">Jako spot\u0159ebitel m\u00e1te mo\u017enost <strong data-start=\"219\" data-end=\"232\">do 30 dn\u016f<\/strong> ode dne p\u0159evzet\u00ed zbo\u017e\u00ed odstoupit od kupn\u00ed smlouvy bez ud\u00e1n\u00ed d\u016fvodu.<\/span><\/p><blockquote data-start=\"303\" data-end=\"448\"><p data-start=\"305\" data-end=\"448\"><span style=\"color: #ffffff;\">Toto roz\u0161\u00ed\u0159en\u00e9 obdob\u00ed nijak neomezuje va\u0161e z\u00e1konn\u00e9 pr\u00e1vo odstoupit od smlouvy do 14 dn\u016f podle \u00a7 1829 ob\u010dansk\u00e9ho z\u00e1kon\u00edku a sm\u011brnice 2011\/83\/EU.<\/span><\/p><\/blockquote><hr data-start=\"450\" data-end=\"453\" \/><h3 data-start=\"455\" data-end=\"484\"><span style=\"color: #ffffff;\">2. Podm\u00ednky pro vr\u00e1cen\u00ed<\/span><\/h3><p data-start=\"485\" data-end=\"509\"><span style=\"color: #ffffff;\">Vr\u00e1cen\u00e9 zbo\u017e\u00ed mus\u00ed b\u00fdt<\/span><\/p><ol><li><span style=\"color: #ffffff;\"><strong data-start=\"513\" data-end=\"551\">nepou\u017eit\u00e9, nepo\u0161kozen\u00e9 a kompletn\u00ed<\/strong><br \/><\/span><\/li><li><span style=\"color: #ffffff;\">v p\u016fvodn\u00edm nepo\u0161kozen\u00e9m obalu<br \/><\/span><\/li><li><span style=\"color: #ffffff;\">dopln\u011bn\u00e9 o doklad o koupi (faktura nebo potvrzovac\u00ed e-mail).<\/span><\/li><\/ol><blockquote data-start=\"658\" data-end=\"915\"><p data-start=\"660\" data-end=\"915\"><span style=\"color: #ffffff;\"><strong data-start=\"660\" data-end=\"679\">Aktiva\u010dn\u00ed k\u00f3dy:<\/strong> Pokud byl digit\u00e1ln\u00ed k\u00f3d ji\u017e uplatn\u011bn, ode\u010dteme z vracen\u00e9 \u010d\u00e1stky 400 K\u010d za ka\u017ed\u00fd uplatn\u011bn\u00fd k\u00f3d. Uplatn\u011bn\u00edm k\u00f3du souhlas\u00edte s okam\u017eit\u00fdm poskytnut\u00edm digit\u00e1ln\u00edho obsahu a berete na v\u011bdom\u00ed, \u017ee t\u00edm zanik\u00e1 pr\u00e1vo na odstoupen\u00ed podle \u00a7 1837 l).<\/span><\/p><\/blockquote><hr data-start=\"917\" data-end=\"920\" \/><h3 data-start=\"922\" data-end=\"951\"><span style=\"color: #ffffff;\">3. Postup vr\u00e1cen\u00ed \/ RMA<\/span><\/h3><p data-start=\"952\" data-end=\"1059\"><span style=\"color: #ffffff;\">RMA (<em data-start=\"957\" data-end=\"991\">Return Merchandise Authorization<\/em>) je \u010d\u00edslo, kter\u00e9 n\u00e1m pom\u00e1h\u00e1 rychle sp\u00e1rovat bal\u00ed\u010dek s va\u0161\u00ed \u017e\u00e1dost\u00ed.<\/span><\/p><ol><li data-start=\"1064\" data-end=\"1179\"><span style=\"color: #ffffff;\"><strong data-start=\"1064\" data-end=\"1077\">Do 30 dn\u016f<\/strong> od p\u0159evzet\u00ed napi\u0161te na <strong data-start=\"1101\" data-end=\"1129\"><a class=\"cursor-pointer\" style=\"color: #ffffff;\" rel=\"noopener\" data-start=\"1103\" data-end=\"1127\">info@kondicnipriprava.cz<\/a><\/strong> \u010d\u00edslo objedn\u00e1vky a v\u011btu \u201eOdstupuji od smlouvy\u201c.<br \/><\/span><\/li><li data-start=\"1064\" data-end=\"1179\"><span style=\"color: #ffffff;\">Obratem obdr\u017e\u00edte <strong data-start=\"1200\" data-end=\"1213\">RMA \u010d\u00edslo<\/strong> a pokyny k odesl\u00e1n\u00ed.<br \/><\/span><\/li><li data-start=\"1064\" data-end=\"1179\"><span style=\"color: #ffffff;\">Zbo\u017e\u00ed ode\u0161lete nejpozd\u011bji <strong data-start=\"1266\" data-end=\"1279\">do 14 dn\u016f<\/strong> od obdr\u017een\u00ed RMA na adresu:<\/span><\/li><\/ol><div class=\"contain-inline-size rounded-md border-[0.5px] border-token-border-medium relative bg-token-sidebar-surface-primary\"><div class=\"flex items-center text-token-text-secondary px-4 py-2 text-xs font-sans justify-between h-9 bg-token-sidebar-surface-primary dark:bg-token-main-surface-secondary select-none rounded-t-[5px]\"><span style=\"color: #ffffff;\"><strong>css<\/strong><\/span><\/div><div class=\"sticky top-9\"><div class=\"absolute end-0 bottom-0 flex h-9 items-center pe-2\"><div class=\"bg-token-sidebar-surface-primary text-token-text-secondary dark:bg-token-main-surface-secondary flex items-center rounded-sm px-2 font-sans text-xs\"><span style=\"color: #ffffff;\"><strong><button class=\"flex gap-1 items-center select-none px-4 py-1\" aria-label=\"Zkop\u00edrovat\">Zkop\u00edrovat<\/button><\/strong><\/span><\/div><\/div><\/div><div class=\"overflow-y-auto p-4\" dir=\"ltr\"><span style=\"color: #ffffff;\"><code class=\"whitespace-pre!\">Kondi\u010dn\u00ed <span class=\"hljs-selector-tag\">p<\/span>\u0159\u00edprava \u2013 HeadsUpHockey (RMA \u010d. XXXX)<br \/>Rudn\u00edk <span class=\"hljs-number\">266<\/span><br \/><span class=\"hljs-number\">543<\/span> <span class=\"hljs-number\">72<\/span> Rudn\u00edk<br \/>\u010cesk\u00e1 republika<br \/><\/code><\/span><\/div><\/div><ul><li data-start=\"1410\" data-end=\"1480\"><span style=\"color: #ffffff;\"><strong data-start=\"1410\" data-end=\"1423\">P\u0159epravn\u00e9<\/strong> hrad\u00ed kupuj\u00edc\u00ed, pokud reklamace nevznikla na\u0161\u00ed chybou.<br \/><\/span><\/li><li data-start=\"1410\" data-end=\"1480\"><span style=\"color: #ffffff;\">Z\u00e1silky na dob\u00edrku nebo bez p\u0159id\u011blen\u00e9ho RMA nep\u0159eb\u00edr\u00e1me.<\/span><\/li><\/ul><hr data-start=\"1541\" data-end=\"1544\" \/><h3 data-start=\"1546\" data-end=\"1583\"><span style=\"color: #ffffff;\">4. Po\u0161kozen\u00ed nebo chybn\u00e9 dod\u00e1n\u00ed<\/span><\/h3><p data-start=\"1584\" data-end=\"1749\"><span style=\"color: #ffffff;\">Zkontrolujte pros\u00edm z\u00e1silku ihned po p\u0159evzet\u00ed. Pokud zjist\u00edte po\u0161kozen\u00ed nebo nesoulad, kontaktujte n\u00e1s <strong data-start=\"1687\" data-end=\"1702\">do 48 hodin<\/strong> \u2013 v\u00fdm\u011bnu \u010di n\u00e1pravu zajist\u00edme na na\u0161e n\u00e1klady.<\/span><\/p><hr data-start=\"1751\" data-end=\"1754\" \/><h3 data-start=\"1756\" data-end=\"1792\"><span style=\"color: #ffffff;\">5. Polo\u017eky, kter\u00e9 nelze vr\u00e1tit<\/span><\/h3><ul><li data-start=\"1795\" data-end=\"1826\"><span style=\"color: #ffffff;\">ji\u017e uplatn\u011bn\u00e9 digit\u00e1ln\u00ed k\u00f3dy<br \/><\/span><\/li><li data-start=\"1795\" data-end=\"1826\"><span style=\"color: #ffffff;\">d\u00e1rkov\u00e9 poukazy<br \/><\/span><\/li><li data-start=\"1795\" data-end=\"1826\"><span style=\"color: #ffffff;\">zbo\u017e\u00ed upraven\u00e9 na p\u0159\u00e1n\u00ed z\u00e1kazn\u00edka<br \/><\/span><\/li><li data-start=\"1795\" data-end=\"1826\"><span style=\"color: #ffffff;\">polo\u017eky prod\u00e1van\u00e9 jako \u201ev\u00fdprodej\u201c nebo \u201edefekt\u201c.<\/span><\/li><\/ul><hr data-start=\"1939\" data-end=\"1942\" \/><h3 data-start=\"1944\" data-end=\"1959\"><span style=\"color: #ffffff;\">6. V\u00fdm\u011bny<\/span><\/h3><p data-start=\"1960\" data-end=\"2107\"><span style=\"color: #ffffff;\">Nejrychlej\u0161\u00ed vy\u0159\u00edzen\u00ed zajist\u00edte vr\u00e1cen\u00edm zbo\u017e\u00ed podle bodu 3 a vytvo\u0159en\u00edm nov\u00e9 objedn\u00e1vky. Pokud byla chyba na na\u0161\u00ed stran\u011b, hrad\u00edme v\u0161echny n\u00e1klady.<\/span><\/p><hr data-start=\"2109\" data-end=\"2112\" \/><h3 data-start=\"2114\" data-end=\"2136\"><span style=\"color: #ffffff;\">7. Vr\u00e1cen\u00ed pen\u011bz<\/span><\/h3><ul><li data-start=\"2139\" data-end=\"2202\"><span style=\"color: #ffffff;\">Po doru\u010den\u00ed a kontrole zbo\u017e\u00ed v\u00e1m e-mailem potvrd\u00edme v\u00fdsledek.<br \/><\/span><\/li><li data-start=\"2139\" data-end=\"2202\"><span style=\"color: #ffffff;\"><strong data-start=\"2205\" data-end=\"2229\">Do 10 pracovn\u00edch dn\u016f<\/strong> od schv\u00e1len\u00ed vr\u00e1cen\u00ed ode\u0161leme \u010d\u00e1stku stejn\u00fdm zp\u016fsobem, jak\u00fdm jste platili.<br \/><\/span><\/li><li data-start=\"2139\" data-end=\"2202\"><span style=\"color: #ffffff;\">P\u0159ips\u00e1n\u00ed na v\u00e1\u0161 \u00fa\u010det m\u016f\u017ee z\u00e1viset na bance nebo karetn\u00ed spole\u010dnosti. Neobdr\u017e\u00ed-li jste \u010d\u00e1stku ani <strong data-start=\"2406\" data-end=\"2416\">15 dn\u016f<\/strong> po na\u0161em potvrzen\u00ed, napi\u0161te na <strong data-start=\"2448\" data-end=\"2476\"><a class=\"cursor-pointer\" style=\"color: #ffffff;\" rel=\"noopener\" data-start=\"2450\" data-end=\"2474\">info@kondicnipriprava.cz<\/a><\/strong>.<\/span><\/li><\/ul><hr data-start=\"2479\" data-end=\"2482\" \/><h3 data-start=\"2484\" data-end=\"2508\"><span style=\"color: #ffffff;\">8. Kontaktn\u00ed \u00fadaje<\/span><\/h3><ul data-start=\"2509\" data-end=\"2680\"><li data-start=\"2509\" data-end=\"2549\"><p data-start=\"2511\" data-end=\"2549\"><span style=\"color: #ffffff;\"><strong data-start=\"2511\" data-end=\"2522\">E-mail:<\/strong> <a class=\"cursor-pointer\" style=\"color: #ffffff;\" rel=\"noopener\" data-start=\"2523\" data-end=\"2547\">info@kondicnipriprava.cz<\/a><\/span><\/p><\/li><li data-start=\"2550\" data-end=\"2583\"><p data-start=\"2552\" data-end=\"2583\"><span style=\"color: #ffffff;\"><strong data-start=\"2552\" data-end=\"2564\">Telefon:<\/strong> +420 737 610 262<\/span><\/p><\/li><li data-start=\"2584\" data-end=\"2680\"><p data-start=\"2586\" data-end=\"2680\"><span style=\"color: #ffffff;\"><strong data-start=\"2586\" data-end=\"2631\">Adresa pro korespondenci a vr\u00e1cen\u00ed zbo\u017e\u00ed:<\/strong><\/span><br data-start=\"2631\" data-end=\"2634\" \/><span style=\"color: #ffffff;\">Rudn\u00edk 266, 543 72 Rudn\u00edk, \u010cesk\u00e1 republika<\/span><\/p><\/li><\/ul><hr data-start=\"2682\" data-end=\"2685\" \/><p data-start=\"2687\" data-end=\"2737\" data-is-last-node=\"\" data-is-only-node=\"\"><span style=\"color: #ffffff;\">Tyto z\u00e1sady se \u0159\u00edd\u00ed pr\u00e1vn\u00edm \u0159\u00e1dem \u010cesk\u00e9 republiky.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Z\u00c1SADY VR\u00c1CEN\u00cd ZBO\u017d\u00cd A VR\u00c1CEN\u00cd PEN\u011aZ(pro n\u00e1kupy produktu HeadsUpHockey uskute\u010dn\u011bn\u00e9 na kondicnipriprava.cz\/huh, \u00fa\u010dinn\u00e9 od 23. 5. 2025) 1. Pr\u00e1vo na&hellip;<\/p>\n<p> <a class=\"more-link\" href=\"https:\/\/www.kondicnipriprava.cz\/en\/zasady-vraceni-zbozi-a-vraceni-penez\/\">Read more<\/a><\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13768","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Z\u00e1sady vr\u00e1cen\u00ed zbo\u017e\u00ed a vr\u00e1cen\u00ed pen\u011bz - kondicnipriprava.cz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.kondicnipriprava.cz\/en\/zasady-vraceni-zbozi-a-vraceni-penez\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Z\u00e1sady vr\u00e1cen\u00ed zbo\u017e\u00ed a vr\u00e1cen\u00ed pen\u011bz - kondicnipriprava.cz\" \/>\n<meta property=\"og:description\" content=\"Z\u00c1SADY VR\u00c1CEN\u00cd ZBO\u017d\u00cd A VR\u00c1CEN\u00cd PEN\u011aZ(pro n\u00e1kupy produktu HeadsUpHockey uskute\u010dn\u011bn\u00e9 na kondicnipriprava.cz\/huh, \u00fa\u010dinn\u00e9 od 23. 5. 2025) 1. 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